Quick answers about shipping, returns, sizes and personalized orders. Still have a question? Email info@4lovebirds.com or see our shipping policy and returns page.
Help
Common questions
How much does shipping cost?
US orders over $29 ship free. Under $29, the shipping cost is shown at checkout before you pay.
How long will my order take?
We process orders in 1 to 5 business days. Standard US delivery then takes 3 to 5 business days. International orders take 10 to 30 business days.
Where do you ship?
Across the US, including US territories and APO, FPO and DPO addresses, and to many countries abroad. International shipping is calculated at checkout, and any customs fees or taxes are paid by the buyer.
How do I track my order?
You get a shipping confirmation email with your tracking number once the order ships. The number starts working within 24 hours. You can also sign in to your account to see your orders.
Can I return or exchange a personalized item?
Personalized and made-to-order items are made just for you, so we can't take them back for a change of mind or for a size, name or date picked at checkout. If you spot a mistake right after ordering, message us and we'll fix it if production hasn't started.
What if my order arrives damaged or wrong?
Email info@4lovebirds.com within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund.
Can I return something that isn't personalized?
Yes. Unused items that aren't personalized, like our dice and card games, can come back within 14 days of delivery for a refund of the item price. Message us first for the return address. You pay the return shipping, and there's no restocking fee.
What if my package is lost?
If tracking shows it lost, or it hasn't arrived 30 days after the estimated delivery date, contact us and we'll replace or refund it.
How do I choose a size for matching outfits?
Our matching shirts, sweatshirts and hoodies come in unisex sizes S to 3XL, and each person picks their own size. Check the size guide for chest width and length, and size up if you're between sizes or want a looser fit.
Who makes your products?
4Lovebirds is a small shop run by a couple in Durham, North Carolina. Our matching outfits are printed to order in the US by our production partner, Printify, and we print the 3D maps ourselves.
How can I contact you?
Email info@4lovebirds.com or message us from the chat on our site.