Refund policy

Every order is made for you. If something arrives wrong, we make it right.

Damaged, misprinted or wrong items

Tell us within 14 days of delivery. Email info@4lovebirds.com with your order number and a photo of the problem, and we'll send a free replacement or a full refund.

Personalized and made-to-order items

Each one is made for you, so we can't take these back for a change of mind, or for a size, name or date picked at checkout. Please check your spelling, sizes and options before you order. If you notice a mistake right after ordering, message us. We'll fix it if your order hasn't gone into production yet.

Items that aren't personalized

Unused items that aren't personalized, like our dice and card games, can come back within 14 days of delivery for a refund of the item price. Message us first and we'll send the return address. Items should be unused and in their original packaging. You pay the return shipping, and there's no restocking fee.

Lost or undelivered packages

If tracking shows your package lost, or it hasn't arrived 30 days after the estimated delivery date, contact us and we'll replace or refund it. If a package comes back to us because of a wrong or incomplete address, we'll reship it once you confirm the address, and the new shipping is on you.